Hilton Honors
Reviews and Complaints

MY BD IS 6-26-71 BOOKED A ROOM TO ENJOY MYSELF

UNFORTUNATELY IT NEVER HAPPENED DUE TO POOR COMMUNICATION LACK OF EMPATHY & PEOPLE SKILLS NO RESPECT FOR MY LOYALTY AS A HONORS MEMBER

BECAUSE OF THE LACK OF HOSPITALITY I WAS VERY DISAPPOINTED!

THANK YOU HILTON FOR MAKING THIS POSSIBLE

SHONNA COLE

I have been attempting to get my Hilton Honors points transferred to my husband. Having spent parts of 5 days and numerous hours with customer service reps, emails to HH Account review, and online password resets have provided no resolution.

I got in touch with an account manager, but he said he was in a corporate division and to try to reach the individual division.

I never complain about service, but this is unconscionable. Guess they got too big!

Would not adjust point retention time period for deployment when using points is impossible. Years as member.

Ive been staying in hotels. Ive never had to pay a $200 deposit if every time I stay in a hotel for each night that I have to be in a different place and they hold Money for 3 to 5 days that would be astronomical amount was not assessed into my vacation plan and its ridiculous.

What the *** am I gonna steal? Ive been staying in the hotels all this time Ive never had anybody take a $200 deposit theyve taken down my credit card, but theyve not taken down a deposit and the money held.

This is the worst experience I have had. I will not stay at another [PERSON_NAME] again.

hello,

I was charged for a night at [GEOGRAPHIC_DATA] when we got there the room was way to small, we went to the front desk, to cancel my stay. However, they charged me for 1 night.

I call march 22 [PERSON_NAME] at customer ser. said she would mail a check its been 44 days still no check $121.69 CASE # [GOVERNMENT_ID] can you please send refund ASAP pls advise when mailed

Thank you

[PERSON_NAME]

Cant even remember why we might have called!! HH has always been very helpful when we needed help!

Might have been a change in hotels due to poor accommodation and your team responded quickly to move us.

The Homewood Suites in *** OK DESPERATELY needs major update and cleaning!! And, in 2026 there are still no USB ports in rooms!

I spent a lot of time trying to get an advance charge removed. The person on the line "could not reach the local manager." You wasted my time.

I have an 11 day stay in London coming up.

I will look for another hotel. In any even I will not stay at Hilton again.

No answer to the call that I placed to ask for help with being locked out of the honors app. Trying to book a room in [GEOGRAPHIC_DATA], [GEOGRAPHIC_DATA].

Will not accept military rate as an online option. Very misleading, and the call center can't explain accurately.

Im very happy with the services I have received from the people at ***. I spoke with two separate representatives, and they were both very helpful and courteous.

Power outage. Numerous life safety issues that are not properly addressed.

These issues can possibly lead to loss of life in the event of a fire or other natural catastrophe or disaster. At this time it is apparent that the person that interviewed me had a totally indifferent attitude and I feel nothing will be done to help prevent loss of life or severe injuries to your guests

The caller hung up on me and did not help at all he was rude and disrespectful and was no help at all

I don't recall saying I was pissed about anything. I had a very nice person who helped me out.

Maybe I pushed the wrong button?

I really don't know what this is all about.

Thanks

am trying to link Hilton Honors account with my American Express rewards and benefits account but I am getting an error "Your Hilton Honors account number 268662**** could not be connected. Please contact Hilton Honors for more details.

My Amex details:

Name: Pratheek Muriki

Phone: +91 9866****25

and I am trying link the accounts using https://global.americanexpress.com/rewards/transfer

Your hotel canceled our ice officers' rooms. So therefore, you have taken a stand against law enforcement and our Constitution.