Contact Hilton Honors Customer Service
How to Reach a Person at Hilton Honors
Verified Contact Information
Toll-Free Number:
-
1-800-446-6677
Accounting/ Billing:
-
1-800-449-4155Automated Account Inquiry, Outside the US
-
1-800-548-8690Automated Account Inquiry, US and Canada
Headquarters:
-
1-703-883-1000
Accessibility:
web.accessibility@hilton.com
Customer Service:
asiahiltonhonors@hilton.com
Asia
hiltonhonorsfr@hilton.com
France
Legal:
Media:
Technical Support:
Hilton Honors Customer Service Overview
The aggregated data is based on calls made from PissedConsumer.com website and questionnaires provided by PissedConsumer.com users.
Call Volume by Day
Most Popular Hilton Honors Phone Number
1 (800) 446-6677
Average Hold Time
00:02:35
Average Calls duration
7 minutes
Most Popular Hilton Honors Email Address
hiltonhonors@hilton.com
Hilton Honors Live Agent Availability
28% of callers successfully reach a real person
Issue Resolution Rate
Low (18% reported full resolution)
Hilton Honors Customer Service Overview
The aggregated data is based on calls made from PissedConsumer.com website and questionnaires provided by PissedConsumer.com users.
Call Volume by Day
| Most Popular Hilton Honors Phone Number | 1 (800) 446-6677 |
| Average Hold Time | 00:02:35 |
| Average Calls duration | 7 minutes |
| Most Popular Hilton Honors Email Address | hiltonhonors@hilton.com |
| Hilton Honors Live Agent Availability | 28% of callers successfully reach a real person |
| Issue Resolution Rate | Low (18% reported full resolution) |
| Hilton Honors Customer Service Rating | 4.2 out of 5 |
| Overall Customer Sentiment | Mostly satisfied |
| Contact Method Distribution | 94% phone, 6% email |
| Common Reasons for Contact | Account, request for information and product/ service |
| Customer Effort Score | Medium Effort |
| Prepare before the call to Hilton Honors | First and last name, phone number or email |
Contact Information
Hilton Honors Website:
Hilton Honors Help Center:
Corporate Office Address:
Hilton Worldwide Inc
7930 Jones Branch Drive
Mclean,
Virginia
22102
United States
Summary of Hilton Honors Customer Service Calls
6.6K
TOTAL
CALLS
CALLS
08:33
AVG CALL
DURATION
DURATION
18%
ISSUES
RESOLVED
RESOLVED
Top Reasons of Customers Calls
Consumers Call the Most From
Why Do People Call Hilton Honors?
Account Question:
- “Cannot login”
- “Honor rewards points”
- “Account issues”
Request for Information Question:
- “Talked about my package”
- “Check on membership”
- “Looking for a vacation”
Product/ Service Question:
- “Complain at your hotel”
- “Complaint”
- “To make a reservation”
Payments and Charges Question:
- “Need a receipt”
- “Discounted rate”
- “Discount”
Return/ Replace Question:
- “Change email and find emails I never received”
- “Room smells like smoke, unable to change rooms”
- “Rate changed from tate quoted”
Activation/ Cancellation Question:
- “Why was my reservation canceled”
- “My hotel canceled my reservation day of”
- “Cancel hotel”
Staff Question:
- “Rude clerk”
- “Customer service”
- “Service issue”
Cards Question:
- “Lost hilton honors card”
- “Someone left their wallet outside and I was wondering if you could give me their phone number so I can call them. Their wallet has a Hilton Honors American Express card”
- “A hilton honors card”
Refund Question:
- “Want a refund”
- “Point Refund”
- “Points refund”
Shipping and Delivery Question:
- “Destination Package questions”
- “I made a reservation at *** NY for tomorrow night, and have not received a confirmation email”
- “Issue at location”
Website/ Application Question:
- “App update lost my points and complete history”
- “App”
- “Hilton Honors app not loafing cant see rates”
Employment Question:
- “Enquiry for the *** job advertised”
- “Payroll”
- “Iam a hospitality management student I need a job”
Other Question:
- “Resembles”
- “Combine honors”
- “314922****”
Compare Hilton Honors Customer Service To
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Hilton Honors