Hilton Honors Reviews

My wallet, medication, and my truck got stolen out of my hotel room. I have security clearance badges in my wallet.

Not having my medication caused me to go to the ER last night. I am extremely upset. The hotel owner doesnt seem willing to compensate my stolen property and for my pain and suffering.

I will get legal representation with the evidence I accumulated. The hotels security footage is broken, so they have no security footage.

My truck got stolen. My wallet got stolen with security clearance IDs and badges.

My medication got stolen which caused me to go to the ER last night. I am very upset.

The hotel has no security footage so we cant see who robbed me. I may have to get legal representation cause the owner doesnt seem willing to compensate

I was on call for a long period of time and then they transfer to another person and other person never answer my call

Website won't properly apply points and phone support is worse than terrible.

And when I got to my destination, they didnt have my reservation

Did not meet expectations but managing staff was good. Hotel is nice but needs some modifications to better assist with certain accommodations. Most issues can be resolved if Managing staff is notified.

I have been attempting to get my Hilton Honors points transferred to my husband. Having spent parts of 5 days and numerous hours with customer service reps, emails to HH Account review, and online password resets have provided no resolution.

I got in touch with an account manager, but he said he was in a corporate division and to try to reach the individual division.

I never complain about service, but this is unconscionable. Guess they got too big!

I added a promotion to my Hilton Honors account, and it said I would receive free upgrades and extra points. Later, I found out that because I booked before adding the promotion, it does not count.

I also tried to make payment in advance for my booking so my older relatives can check in smoothly without having to pay. I wanted to make their check-in at your hotel as smooth as possible so that they only have to pick up the keys or cards. It is disappointing, but I know what I need to do now. It is just frustrating; there are so many hoops to jump through.

Thank you, Hilton. I love staying at your hotels.

Please call me personally. I would like to speak with a person regarding availability. I need to do this quickly, so please respond ASAP.

I stayed at the Hilton Garden Inn Norman, OK, during a storm that caused an outage, and electricity was down for 4 days. There was no generator backup.

The lights didn't come on, and rooms were not cleaned for those 4 days. There was no air conditioning or other services. There were no updates given to remaining customers. It was the last building to have its power restored, 2 days after all homes and hotels in that area had their lights back on.

No recompense was given for this... sad.

Hi, I'm Marilyn Loven. I've used Hilton properties and others for many years.

The Bevy Hotel in Boerne, TX, charged my credit card an additional $113.00 after my niece checked out without my knowledge or authorization. They stayed there for 5 days! Never asked the maid to clean.

My niece cleaned their room real good herself before checking out of the hotel. Not right!

Since cancels motel room reservation they were happy to refund the points with out any issues just wanted to make sure

I am being accused of smoking in the room, but I did not smoke. What proof or evidence do you have?

I don't throw cigarettes out, and you don't have an ashtray.

You don't have an extra one to bring up, so I throw them in the garbage upstairs. I'm getting the runaround from the front desk of the Poughkeepsie Hilton.

Amazing, great and very satisfying. Please thank Philip for being patient with my call. Hilton should be very proud of him.