Hilton Honors

My wallet, medication, and my truck got stolen out of my hotel room. I have security clearance badges in my wallet.

Not having my medication caused me to go to the ER last night. I am extremely upset. The hotel owner doesnt seem willing to compensate my stolen property and for my pain and suffering.

I will get legal representation with the evidence I accumulated. The hotels security footage is broken, so they have no security footage.

My truck got stolen. My wallet got stolen with security clearance IDs and badges.

My medication got stolen which caused me to go to the ER last night. I am very upset.

The hotel has no security footage so we cant see who robbed me. I may have to get legal representation cause the owner doesnt seem willing to compensate

I added a promotion to my Hilton Honors account, and it said I would receive free upgrades and extra points. Later, I found out that because I booked before adding the promotion, it does not count.

I also tried to make payment in advance for my booking so my older relatives can check in smoothly without having to pay. I wanted to make their check-in at your hotel as smooth as possible so that they only have to pick up the keys or cards. It is disappointing, but I know what I need to do now. It is just frustrating; there are so many hoops to jump through.

Thank you, Hilton. I love staying at your hotels.

I stayed at the Hilton Garden Inn Norman, OK, during a storm that caused an outage, and electricity was down for 4 days. There was no generator backup.

The lights didn't come on, and rooms were not cleaned for those 4 days. There was no air conditioning or other services. There were no updates given to remaining customers. It was the last building to have its power restored, 2 days after all homes and hotels in that area had their lights back on.

No recompense was given for this... sad.

Hi, I'm Marilyn Loven. I've used Hilton properties and others for many years.

The Bevy Hotel in Boerne, TX, charged my credit card an additional $113.00 after my niece checked out without my knowledge or authorization. They stayed there for 5 days! Never asked the maid to clean.

My niece cleaned their room real good herself before checking out of the hotel. Not right!

I am being accused of smoking in the room, but I did not smoke. What proof or evidence do you have?

I don't throw cigarettes out, and you don't have an ashtray.

You don't have an extra one to bring up, so I throw them in the garbage upstairs. I'm getting the runaround from the front desk of the Poughkeepsie Hilton.

There're people from the sparkler tournament running around the halls all night long, making it impossible to sleep. I was trying to relax my best friend.

She just lost her mother, and we were trying to console her. It cost me over $400 to get this room. Because of this sparkler tournament and it just turned summer, they accused me of having an animal in the room, and that's a lie.

I got multiple charges this morning that got declined because they overdrafted my bank account. I want a refund, or I want a new room.

I needed to add a day and they did it !!customer service was so helpful they did everything I needed !!!

The customer complaint department settled are issue with the customer service poor treatment we received from Hotel Staff

Information about Hilton Gold, Silver, and Diamonds and offers good quality prices and discounts about hotels and countries.

I pressed 3 as prompted to cancel the upcoming reservation to ***, ***. However, no further information was requested or given.

This happened twice before the call terminated. I still have no resolution to our problem.

I purchased a package in April 2026 the rep said it was good for a year to book and up to six people. Once I paid I was not supposed to pay nothing else.

I tried to book my anniversary trip and was told I had to pay extra fees that was not explained on the first call.

Now I have to cancel because the promotion is longer available or pay extra fees. I would not recommend Hilton they DO NOT VALUE The CONSUMER

Book the room with the customer services. However, would have been good for the customer service advisor to give all the various options of rooms rather than me having to probe to get the full range of options

Effective quick pick up of the call.

no phone communications{{Redacted}}